Legal
Terms & Conditions
Last updated: December 2025
1. Reservation & Booking
All reservations are subject to vehicle availability. A reservation is confirmed only when you receive a confirmation email or confirmation number from IAD Airport Limo.
Advance reservations are recommended, especially during peak travel seasons and holidays. Walk-up service may be available but is not guaranteed.
2. Cancellation Policy
Sedans & SUVs: Cancel at least 3 hours before the scheduled pickup time for no charge. Cancellations within 3 hours of pickup may be subject to a cancellation fee of up to 100% of the total fare.
Sprinter Vans & Limousines: Cancel at least 12 hours before the scheduled pickup time for no charge. Cancellations within 12 hours of pickup may be subject to a cancellation fee of up to 100% of the total fare.
Special Events: Cancel at least 12 hours before the scheduled pickup time for no charge. Cancellations within 12 hours of pickup may be subject to a cancellation fee of up to 100% of the total fare.
No-Show: Failure to appear at the scheduled pickup time without prior notice will result in a charge of the full fare.
3. Payment Terms
We accept all major credit cards (Visa, MasterCard, American Express, Discover), cash, and corporate accounts for approved businesses.
Full payment or a deposit may be required at the time of booking. Any additional charges (tolls, parking, wait time) will be charged to the payment method on file.
4. Wait Time & Delays
Airport Pickups: We monitor flight arrivals and adjust pickup times accordingly. A complimentary wait time of 45 minutes after flight landing is included for domestic flights and 60 minutes for international flights.
Other Pickups: A complimentary wait time of 15 minutes is included. Additional wait time will be charged at the applicable hourly rate.
5. Passenger Conduct
Passengers are expected to conduct themselves in a respectful manner. Smoking, vaping, and consumption of alcohol (unless in an approved party vehicle) are prohibited.
Any damage to the vehicle caused by passengers will be charged to the customer. This includes cleaning fees for excessive mess or odors.
6. Liability
IAD Airport Limo is not responsible for delays caused by traffic, weather, road conditions, or other circumstances beyond our control.
We are not liable for any lost, stolen, or damaged personal items left in our vehicles. Customers are advised to check for personal belongings before exiting the vehicle.
7. Contact Information
For questions about these terms or to make a reservation, please contact us:
- Phone: (877) 609-1919
- Email: limoiadairport@gmail.com
FAQ
Frequently Asked Questions
What is the cancellation policy for airport transfers?
Sedans and SUVs can be cancelled free of charge up to 3 hours before your scheduled pickup time. Sprinter vans, limousines and special-event bookings can be cancelled free of charge up to 12 hours before pickup. Later cancellations may incur a fee — call (877) 609-1919 as early as possible to change plans.
Am I charged extra if my flight is delayed?
No. Airport pickups include flight tracking and complimentary wait time — 45 minutes on domestic arrivals and 60 minutes on international — so normal flight delays do not add charges.
What counts as a no-show?
A reservation is treated as a no-show when the passenger cannot be reached and does not appear within the complimentary waiting-time allowance. No-shows are charged the confirmed fare plus any waiting time already incurred, so cancelling before pickup always costs less.
How much waiting time is included?
Airport pickups include 45 minutes of complimentary waiting time on domestic arrivals and 60 minutes on international arrivals, timed from actual touchdown. All other pickups include 15 minutes.
Can you provide child car seats?
Yes. Infant, convertible and booster seats are available on request — tell us the child's age when you book and the seat is installed before the vehicle arrives.